Shipping & Delivery
Fast, tracked delivery for pet parents in 40+ countries.
Free standard shipping on orders over $49. Orders are dispatched within 1–2 business days.
Standard Shipping
3–7 business days. Free on orders over $49; a flat $6 below that. Fully tracked.
Express Shipping
1–3 business days when you need it fast. Tracked door-to-door.
International
We ship to 40+ countries. Duties and taxes are shown at checkout where applicable.
Delivery Times
Delivery has two parts: handling before dispatch and carrier transit. All figures are business days.
- Order handling
- Most orders are packed and dispatched within 1–2 business days.
- Standard shipping
- 3–7 business days in the US and Canada; 5–10 business days internationally.
- Express shipping
- 1–3 business days door-to-door in supported regions, fully tracked.
- Personalized items
- Add 2–3 business days for engraving or embroidery before dispatch.
Remote destinations, holidays and peak seasons may add a few days. You'll get tracking by email as soon as your order ships.
Shipping Rates
- United States & Canada — standard 3–7 business days; express 1–3 business days.
- United Kingdom & EU — standard 5–9 business days; duties shown at checkout.
- Asia-Pacific — standard 6–10 business days via tracked air.
Estimated Shipping Costs
Shipping is simple and shown at checkout:
- Orders over $49 — free standard shipping
- Orders under $49 — flat $6 standard shipping
- Express shipping — calculated at checkout by weight and destination
- International duties and taxes — shown at checkout where applicable
Packaging
Orders ship in protective, recyclable packaging. Gift boxes are available on request at checkout.
Questions?
Reach our support team for help with a delivery:
- Email: [email protected]
- Support: [email protected]